Log a return or exchange
If your shoes are Unsuitable or just not what you expected we offer Free returns and exchanges within 10 days of purchase for items over R799.
Please note Sale items do not qualify for refunds only exchanges and store credit as they are final sale items.
Due to hygienic reasons socks may not be returned or exchanged unless there is some fault of material or a manufacturing defect.
Due to high shipping costs we cannot offer free returns on sale items. We charge R100 for a return that leads to a store credit and R170 for an exchange. This is purely to cover the courier costs.
If a second return/exchange is requested on the same order, the customer is liable for the courier costs.
We offer free returns or replacement on any item with a manufacturing fault within 6 months of purchase.
Although it’s disappointing when an item does not meet your requirements, we try our hardest to offer easy returns and exchanges. Kindly note that all online purchases can only be exchanged/returned with our online store and cannot be exchanged/returned to the physical stores.
Where there has been communication from us regarding a sold out order/item and there has been no response from you within 7 days of first communication then we will refund the sold out order/item via the payment method you used to place the order.
Please ensure the item is in its original packaging and undamaged. If the packaging has been damaged due to negligence, R100 will be deducted from your refund to cover the cost of replacing the items packaging.
Below are the steps you can take to return or exchange your order.
Please fill in the form below within 10 days of receiving your order to avoid any courier costs on regular priced items. If you contact us after the 10 day period of receiving your order to either return for refund or exchange then there will be a courier fee charged:
Return for refund - R100 for collection
Exchange – R170 for collection and delivery